6 years of experience in customer support, administration and engineering support roles.
@nagendra_kaspalocation_onKakinada
0followers0following0posts
constructionSkills
IT support & Technical troubleshootingCRM Tools (salesforce)
workExperience
business
Junior engineer
Hetero labs limited · Full-time
June 2025 — September 2025
Hyderabad · On-site
Supported troubleshooting of equipment and basic technical issues.
business
Admin Assistant
Sri Sai oil fields limited · Full-time
April 2023 — May 2025
Kakinada · Remote
Managed daily administrative operations and documentation,
Maintained records, reports, and data using MS Excel and Word,
Coordinated with internal teams for smooth workflow,
Assisted in scheduling, email communication, and reporting.
business
Customer care executive
Sri Aravinda industries Ltd · Full-time
April 2023 — March 2023
Peddapuram · On-site
Handled customer queries, complaints, and service requests
• Used CRM tools (Salesforce) to manage customer data and tickets
• Provided technical support and issue resolution to customers
• Coordinated with technical teams to resolve complex issues
• Improved customer satisfaction through follow-ups and communication.
schoolEducation
school
Sri Chaitanya institute of science and technology
Bachelor of engineering, Electronics and communication engineering
