Customer Support & Account Management Specialist | CRM, MIS Reporting & Client Retention
@mahe_shield
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personAbout
Performance-driven Account Management and Customer Support Senior Executive with over 5.5 years of comprehensive BPO and TPA industry experience . Proven track record of driving business growth, including expanding a client portfolio by ₹25 crore and spearheading service operations for a workforce of 57,000+ employees . Adept at leveraging advanced CRM platforms, managing complex client relationships, and utilizing MIS data analytics to streamline operations and maximize client retention
medi assist insurance tpa private limited · Full-time
march 2021 — november 2025
visakhapatnam · Hybrid
1.Directed comprehensive operations and services for a workforce of over 57,000 employees across multiple locations during a fiscal year, enhancing efficiency and employee satisfaction.
2.Accomplished professional with a track record of driving significant business growth, including increasing the organization's client portfolio by ₹25 crore.
3. Managed comprehensive customer relationship strategies to optimize client satisfaction and retention metrics.
4.Resolved customer inquiries efficiently through timely ticket closures and effective email communication, achieving high customer satisfaction rates.
5.Conducted detailed enrollment processes and maintenance of assigned portfolios, ensuring data integrity and accuracy at all times.
6.Prepared and analyzed Management Information System (MIS) reports, delivering actionable insights for performance tracking and strategic decision-making.
7. Facilitated the implementation of innovative service offerings, resulting in enhanced customer engagement and increased revenue generation.
business
customer support assosiate
Tech Mahindra · Full-time
july 2020 — february 2021
visakhapatnam · On-site
1.Delivered high-quality non-voice customer support for Amazon, effectively managing a substantial volume of inquiries through email and chat.
2. Demonstrated strong problem-solving capabilities by resolving diverse customer issues related to order management and service disruptions.
3.Polished written communication skills in a dynamic BPO environment, fostering positive customer experiences and enhanced service satisfaction.
schoolEducation
school
Jawaharlal Nehru Technological University (Kakinada)
