Experienced banking professional with expertise in operations management, customer relationship management, and team leadership. Currently serving as an Ops Team Lead at Federal Bank, with a proven track record of driving operational excellence, handling escalations, and delivering customer-focused solutions. Skilled in Microsoft Excel, Power BI, and process optimization, with experience across banking, data analysis, and program coordination. Known for strong communication, multitasking abilities, and achieving results in fast-paced environments.
